Frequently Asked Questions

1. Does your pricing include free shipping?
2. What is your refund policy?
3. What methods of payment do you accept?
4. Do you offer discounts if I order more items?
5. Do you have any product catalogs?
6. What type of warranty do you offer?

1. Does your pricing include free shipping?
Yes, all our pricing already includes shipping within the continental United States and Canada. Customers in Alaska, Hawaii, and other US territories will be charged a freight surcharge which is approximately 10% of the order value. Orders from other countries will be charged ocean cargo rates. If you are ordering from outside North America, please [email] us your "wish list" and we quote you the best rates for shipping.

2. What is your refund policy?
We offer a no-hassle 14 day return policy so if you are not satisfied with your purchase for any reason, we will arrange to pick-up the items and refund the full amount to your credit card. Items must be packaged securely in their original containers however, and you must contact us within 14 days of the receiving your order.

3. What methods of payment do you accept?
We accept Visa, Mastercard, and American express credit cards as well as Paypal and bank wire transfer. We will also ship items COD, although we can only accept money orders and certified checks for COD orders. Sorry, we do not offer payment terms (invoicing).

4. Do you offer discounts if I order more items?
We offer an additional 10% discount on your entire order if the value exceeds $5,000. Resellers may contact us via email for special wholesale pricing.

5. Do you have any product catalogs?
We don't produce a printed catalog yet, although we plan to start mailing print catalogs in September, 2009. Please email us if you wish to be placed on our mailing list.

6. What type of warranty do you offer?
All our products include a six month parts and labor warranty against manufacturers defects, and craftsmanship related issues.